March 23, 2007
libraries in society
No Comments
I have spent a large part of each of the past 17 days, two in a community hospital, and the rest in a major teaching hospital dealing with the bureaucracy and assisting with the care of a family member with a very serious illness that had a very sudden onset. I or another member of the family has taken responsibility each evening to call and email others in the family to update them. The emails, reflecting their authors' individual styles, each tell a story about one day in the patients' and family members' lives.
In this cell phone age, while sitting in waiting rooms, especially on a floor housing five specialized intensive care units, one inevitably overhears others' narratives about their patients and families. Hearing heart wrenching stories about multiple injuries to victims of horrific automobile accidents or about a father and grandfather who has been taken off of life support after being declared brain dead provides no solace, even though one's own family member is not in as serious a condition. Overhead narratives about injury and illness can, of course, engender empathy between strangers. But those strangers are not family.
Narratives shared within a family, however, engender unity and add to familial shared experience. It doesn't matter what those narratives relate–the story of a life-threatening illness, of an embarrassing moment that one would like forgotten but others will never forget, of the joy of a wedding or a birth. These family narratives create the shared story and experience of related individuals, even of those who did not experience an event first-hand but learn it through repeated tellings and the embellishments they acquire. Art is essential to life, for without the art of narrative, we would have difficulty making sense of our shared lives.
March 15, 2007
American Library Association
No Comments
If you are a member of the American Library Association, you may already have received an email from the ALA ELection Cooridnator with the subject line “2007 election login information below.” If you haven't received it, it should arrive March 16 or 17.
A major theme of my campaign for ALA president is expanding opportunities for member participation. Our election is every member's opportunity to participate in our association's democratic process. Please participate by voting!
And while you are voting, please vote for Jim Rettig for ALA president!
March 7, 2007
reference service
No Comments
I have unexpectedly spent the past eight hours with an ill family member at our new local hospital, the first six of those hours in the Emergency department. The hospital opened in October and I had hoped not to have reason to set foot in it for years to come. But you know the saying that “life is what happens while you are making other plans.” So it is sometimes.
I have never been the emergency patient, but nonetheless am grateful I can still count on one hand my experiences with emergency rooms . If you have ever been to a hospital emergency room, you know that the TV depiction of a swarm of medical personnel attending to patients “stat” does not reflect the reality of waiting and waiting and waiting and…waiting punctuated by brief interactions with medical personnel, almost always one staff member at a time.
It is probably hubris and a case of taunting the gods to say it, but I have not been a hospital patient since 1980 and then was kept overnight for what today is an outpatient procedure. And it has been 17 years or so since a family member has been in a hospital overnight. So when I must visit a hospital I am able to look at the organization, its operations, and its services almost as if I were an anthropologist visiting an unstudied society.
Shortly after I did all of the paperwork with an intake receptionist and signing forms, etc., we dealt with the first of a number of medical personnel we have dealt with so far–and more yet to come. The first, a nurse, took the patient's blood pressure, temperature and pulse. Each measure involved a distinct single-purpose electronic technology. And each technology could be applied without any need for the nurse to touch the patient's body. It was not robotic care by any means. The nurse demonstrated care and caring. But it struck me how much the nurse relied on technology.
We rely on technology a great deal, too. Today's encounters with various medical technologies reminded me of reference librarians' varied uses of technology over the past 30 years. Any of us can buy low-end technologies to measure our own pulse, blood pressure, and body temperature. This reminds me of the CD-ROM database era during which we could perform a search for a patron or the user could perform his/her own search. The latter might not involve any interpersonal interaction with a library staff member.
Then there was the ultrasound equipment and procedure, conducted in some other part of the hospital. I was not able to observe this but I am pretty sure that this equipment is not end-user equipment. This reminds me of the early, early days of database searching 30 years ago. Then it was mediated searching conducted out of view of the user. A librarian who had received training used a dumb terminal to communicate with a remote mainframe. Results were delivered to the user for him/her to judge and to work with. Similarly, the results of the ultrasound were delivered to a physician to read and interpret. No-touch for the patient (at least from my waiting afar vantage point), but terribly important to the patient.
For much of its history, high touch was the norm in reference service. Today high tech is ascendant. Did the high touch in reference service provide added value beyond the value of the information and/or instruction provided? If so, do our no-touch/high-tech information systems deliver that same value? If not, can they? If they can, how?
I don't have answers to these questions, at least not now. Nor do I yet have an answer to the question that brought us to the hospital more than eight hours ago. I certainly hope a doctor whom I know thus far only by name but hope to meet any minute now will explain to me what answer to that question has emerged from the various technologies, their data, the patient's self-report of symptoms, and another doctor's observations and hands-on (literally) examination.
March 4, 2007
information technology
No Comments
ALA's Young Adult Library Services Association (YALSA) celebrates its first annual Teen Tech Week March 4-10. This is a great idea. Technology has incredible appeal to many teens. Do teens, like the adults described in OCLC's 2005 Perceptions of Libraries and Information Resources report, primarily associate the library with books? Whether they do or not, Teen Tech Week is a commendable new venture. If it engages teens with their school and public libraries in ways they haven't been engaged before, that is an important step toward engaging them for the rest of their lives. It also has the potential to expand other teens' perception of the opportunoities their libraries offer for them.
YA services librarians are doing some of the most creative outreach work in our field. Maybe academic and public adult services librarians can learn from Teen Tech Week and other creative initiatives our YA colleagues have developed.
March 2, 2007
Intellectual property
No Comments
“Fair use” and “RIAA” are words that rarely appear together. I am my university's registered DMCA agent. So I appreciate intellectual property rights and the flagrant disregard (or ignorance) some have towards those rights. I also own the rights to intellectual property I have created. And I appreciate fair use and how it is threatened today. On February 27 in Congress Reps. Boucher [D-VA] and Doolittle [R-CA] introduced the FAIR USE Act of 2007 and the following day the RIAA announced that it is starting a campaign to inform college students that it is readying lawsuits against them charging them with illegal fire sharing and downloading. These are not necessarily in conflict with one another. Nevertheless, at some point the RIAA needs to ask itself how long it can keep its thumb in the dike before it recognizes that it needs to find a new business model that will work for it, for the artists and others it represents, and for consumers who are quick to recognize the opportunities new technologies offer.
Reps. Boucher and Doolittle have introduced this same bill in vain in earlier Congresses. Let's hope that their colleagues see the wisdom of their proposal. After all, in every Congressional district there are more music consumers among the voters than there are individuals who make their living from the RIAA's eroding business model. Tell your representative what is wise and what is fair and urge them to cosponsor the FAIR USE Act.
March 1, 2007
libraries in society
No Comments
Earlier today I posted on YouTube a video for my campaign for the presidency of the American Library Association
I hope you enjoy it! And one more thing–I ask for your vote!