Technology–great when it works

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I have my laptop back!

Actually, I have my hard drive back in my laptop. From July 3 through late yesterday I had a loaner hard drive. On July 3 my laptop repeatedly froze as soon as I entered my password. The university Help Desk staff worked on it all day. They replaced the BIOS. They ran diagnostic and repair utilities. A dedicated technician stayed late with me to isolate the problem. By swapping hard drives between two identical machines we were able to conclude that the problem wasn't in my laptop hardware but in one of the many drivers and applications that launch at start-up. He was able to move the files I most needed to my network storage, install the other machine's hard drive in my laptop, and move those most needed files to that drive. I had to use the less-than-friendly Outlook Web interface and I discovered just how much I depend upon customized tool bars, shortcuts, and my Merriam-Websters 11th Collegiate Dictionary. It was a very tedious process for a technician to identify the offending software and delete it from start-up.

My hard drive is back and I once again have access to the software I need to post to Twilight Librarian.

P2P, the RIAA, the studios, and the universities

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Last week I participated in Copyright Utopia: Alternative Visions, Methods, and Policies, the annual copyright conference produced by the University of Maryland's Center for Intellectual Property. The lunch speaker was the College Park campus's chancellor, Dr. William E. Kirwan. He is currently co-chair, having taken the place of Penn State's Graham Spanier, of the Joint Committee of the Higher Education and Entertainment Communities Technology Task Force–i.e., the P2P committee.

Dr. Kirwan spoke of his concerns on this issue. One is that, because they have found willingness among universities to play a disciplinarian role, the entertainment industry has singled out this segment of Internet service providers for their campaign against illegal file sharing. Why, he asked, have they not been as aggressive in pursuing others? He also spoke of his concern that students learn about intellectual property rights and asked the conference attendees to help him find a way to do this.

I serve as my university's registered DMCA agent. This gives me opportunities to educate students on this issue–but only one at a time and then only after the RIAA or SONY or whoever has alleged copyright infringement by a student. I believe it was last summer that I received a DVD in the mail from a group (it may have been the RIAA) with the recommendation that I use it to educate our students on this issue. I looked at it and threw it in the trash. It used scare tactics such as a student expressing regret for illegal downloading because it got him into legal trouble and his legal debts forced him to drop out of college. It also showed downloaders being led away in handcuffs! Nowhere did it mention that our copyright system is more subtle, more ambiguous, and less constricting than as presented in this video.

I mentioned this to Dr. Kirwan and quoted Sir Philip Sidney's “An Apology for Poetry,” his famous essay published posthumously in 1595. Sidney wrote that “Poetry … is … a speaking picture, with this end: to teach and delight.” Surely this dual purpose can be imputed to the “speaking pictures” produced by movie studios and recording companies! And just as surely these entertainment industries have the resources to produce lessons about intellectual property (including fair use) that delight as much as they teach. Dr. Kirwan reported that another “educational” DVD is headed to my mailbox this summer, presumably one without images of handcuffed students.

In other words, not only is the entertainment industry expecting universities to act as their police and disciplinarians, they also want us to be their propagandists. No matter how balanced a view of IP this new production gives (and I expect it to be one-sided), a stand-alone didactic video is not going to get the message across. The movie industry is very adept at product placement. Maybe it can devise ways to place meaningful, helpful information about copyright in their myriad productions. They certainly haven't tried. It might even improve the quality of many of their products–especially the summer blockbusters and would-be blockbusters that students heading to college in the fall will be watching.

YALSA's Teen Tech Week

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ALA's Young Adult Library Services Association (YALSA) celebrates its first annual Teen Tech Week March 4-10. This is a great idea. Technology has incredible appeal to many teens. Do teens, like the adults described in OCLC's 2005 Perceptions of Libraries and Information Resources report, primarily associate the library with books? Whether they do or not, Teen Tech Week is a commendable new venture. If it engages teens with their school and public libraries in ways they haven't been engaged before, that is an important step toward engaging them for the rest of their lives. It also has the potential to expand other teens' perception of the opportunoities their libraries offer for them.

YA services librarians are doing some of the most creative outreach work in our field. Maybe academic and public adult services librarians can learn from Teen Tech Week and other creative initiatives our YA colleagues have developed.

Network neutrality

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When we in the library world hear about a merger of megapublishers, we usually wonder what negative effect it will have on our budgets. In contrast, it appears that we can celebrate the merger of telecomm giants AT&T and BellSouth. On Save The Internet.com law professor Tim Wu of Columbia University says the merger agreement is “a milestone, and may even be remembered as an important moment in Internet history. Most notable is the agreement's striking inclusion of the first strong Network Neutrality language yet seen in any broadband regulatory device.”

It will be interesting to see if this agreement has any positive influence on legislation proposed in the new Congress.

The MLA and the future of scholarship in the humanities

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On Friday, December 8, the Modern Language Association released the long awaited final report of its Task Force on Evaluating Scholarship for Tenure and Promotion. The report addresses many issues regarding the ways in which universities and colleges evaluate their faculty in English and modern languages departments for tenure and promotion. This is a complex, multifaceted issue and the report addresses the full range.

The Task Force's take on one issue, the forms and media scholarship can take, is very heartening. Two of the recommendations in the Executive Summary address this directly:

3. The profession as a whole should develop a more capacious conception of scholarship by rethinking the dominance of the monograph, promoting the scholarly essay, establishing multiple pathways to tenure, and using scholarly portfolios.

4. Departments and institutions should recognize the legitimacy of scholarship produced in new media, whether by individuals or in collaboration, and create procedures for evaluating these forms of scholarship.

The humanities have embraced new media as something worthy of study and of degree programs, but have been reluctant to confer legitimacy on scholarship produced in those media. Apparently, the field's collective irony alert has failed–until now at least. In a media richculture, it makes no sense–to use a word much favored in recent years in the humanities–to “privilege” the printed text over other media, to confer advantage on the container and disregard the value of its content. Academic libraries have been ahead of humanities scholarship in collecting sound, video, images, and other electronic and non-proint media in support of the humanities. How much richer humanities scholarship promises to be if senior faculty take the Task Force's recommendations to heart. Its report deserves a better reception than the Iraq Study Commission's report has received in the White House! If the senior faculty “recognize the legitimacy of scholarship produced in new media” as well as collaborative works, the tech-savvy, next generation of tenure track faculty, raised in a multimedia world, will offer an explosion of creativity in the ways in which they present their research findings. This promises to reinvigorate the study of the humanities and has great potential to engage undergraduates in subjects that allegedly have no practical value.

This will have welcome implications for academic librarians. It will open new opportunities for collaboration with humanities faculty who turn to librarians and educational technologists for assistance and guidance. Librarians and educational technologists can even form partnerships to help senior faculty learn about the role new media can play in humanities scholarship so that these faculty will be able to make truly informed judgments about their younger colleagues' work. That, of course, will require diplomacy, but will be well worth the effort.

Information technology, Ed Ayers, and a new president for the University of Richmond

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In my November 7 Twilight Librarian post, I commented on the continued dominance of the research paper as the vehicle through which students explore knowledge and demonstrate mastery of research. I surmised that Perhaps it is the hold print/online journals have on scholarly communication and the tenure process that blinds most faculty to the possibilities of multimedia “papers,” both in student work and their own work. This same week, the Chronicle of Higher Education carries an article titled “With Digital Maps, Historians Chart a New Way Into the Past.” The Chronicle's information technology blog summarized it thus:

Historians are great at telling stories, but they're lousy at pictures, asserts Edward L. Ayers, a history professor and dean of the College and Graduate School of Arts & Sciences at the University of Virginia.

While other disciplines have found ways to represent complex phenomena using illustrations that overlay many types of information, Mr. Ayers says, history has for the most part focused on written narratives, linear stories that set forth an overriding argument. But since life is messy, and the lives of so many individuals are sure to be influenced by a variety of forces in ways that are hard to describe, pictures might prove to be historys next frontier.

Imagine, he says, a social weather map plotting the movements of people as multiple historical forces come into play. And like the weather maps on television-news broadcasts, perhaps the data could be set in motion, so that effects of various social warm and cold fronts could be observed.

I think of the past as at least as complex as anything in nature, and yet we restrict ourselves to analog means of describing it, says Mr. Ayers. So I thought, if this works for physical natural processes, why couldn't we be able to see social processes as well?

Ed Ayers, currently a professor of history and dean of the College of Arts and Sciences at the University of Virginia, is widely known as a pioneer in applying digitization to historical documents. His renowned Valley of the Shadow project has drawn more than 4,000,000 visitors.

The Chronicle article describes yet another new initiative Ayers has launched, this in collaboration with his former UVa colleague Will Thomas, a professor of humanities at the University of Nebraska at Lincoln. The Aurora Project: A Dynamic Atlas of American History applies GIS and other tools to create dynamic maps that show relationships between selected phenomena in history (e.g., the expansion of railroad networks and the growth of population in Nebraska). The visualization techniques that allow scientists to study complex phenomena such as weather systems can, says Ayers, help us study the past and make discoveries not possible through linear and purely textual approaches.

Imagine, then, my delight yesterday when I learned that the Board of Trustees of the University of Richmond has appointed Prof. Ayers the university's next president! I was at the Virginia Library Association conference when I learned this. Over the course of the day I heard UVa colleagues express their regret that, come July, Mr. Jefferson's University will lose one of its most creative professors. (Even with the responsibilities he has as a dean Ayers still teaches and works with graduate students.)

Welcome to the University of Richmond, Dr. Ayers!

Zits, paper, the Web, and the future of information services

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The “Zits” comic strip offers daily vignettes in the life of 15-year-old Jeremy Duncan, his friends, and his parents. Jeremy and his friends are, needless to say, cool and his parents are decidedly not. Parents are an unavoidable albeit frequently embarrassing necessity in every teen's life. The Sunday, October 8, 2006 strip shows Jeremy explaining to his mother, looking perplexed as she listens, how she can log on to the newspaper's Web site, navigate menus, and find a particular comic. Cell phone in hand, Jeremy tells his mom that he'll then text her reaction to one of his friends. Pointing to the newspaper lying on a table a few feet away, she responds, “Or, I could reach all the way over there and pick up the actual newspaper.” Jeremy dismisses this idea, telling her, “Well, yeah, if you want to be all old school about it.” [Note: the link to the comic in the San Francisco Chronicle will probably be good only today.]

This illustrates the twilight time we are regarding in media and generational uses of media. To Jeremy's mom the Web and text messaging are options that lie outside the realm of her habits of media consumption. To Jeremy they are simply a part of the way in which he and his peers converse among themselves and interact with the world at large.

I am rarely home in time to watch the network evening news shows. There was a time–for example, during the Watergate scandal more than thirty years ago–that I depended every day on Walter Cronkite to keep me informed. Nowadays when I see one of these shows, the clearest message is in the commercials; the demographic these shows appeal to is very interested in prescription drug remedies for sleep disorders and other health matters. If Jeremey Duncan watched one of these shows he would probably consider the commercials at best TMI, especially those with Bob Dole as spokesman (definitely not the gender-neutral spokesperson in this case). The format brought to its height by Walter Cronkite and Tom Brokaw is probably terminally ill, even though it has recently had a Katie Couric transfusion. Nonetheless, it has offered more information and a bit more context for interpreting and understanding information than CNN Headline News. Brevity, speed, snippets–these are in ascendacy.

What are the implications of this for librarians and the ways in which we provide information? IM reference services are well established. When will the teenagers school and public libraries serve and the college students academic libraries serve consider IMing “all old school?” There seems to be a generational divide regarding text messaging. Many young people prefer to text each other than to use the same device for a voice conversation. Older people, out of frugality (me) or because they lived decades communicating adequately without text messaging (me, too), or both, don't use this technology much if at all. How on those tiny cell phone screens can we provide information services that do justice to the information we now convey in IM exchanges by embedding URLs and providing a context for the patron to use that information?

There goes the neighborhood?

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From its founding Facebook has been a playground for students. Its decision to expand beyond the educational world is a gamble. A year from now will Facebook be as passe as Friendster? Students seem unhappy at the prospect of sharing their online space with others. Will they abandon that space and leave it to the interlopers and move on to a new space that an entrepreneurial opportunist creates to replicate the Facebook features students seem to value?

It is interesting that Facebook will structure new communities on geographic regions. Wasn't the Internet supposed to bring an end to geography? This has been a de facto feature of Facebook. It originally limited membership to students at its birthplace, Harvard. Most of those students were on or near the Cambridge campus. As it expanded to include other colleges, a similar implicit geographic limitation has been inherent. Is there an implicit questioning of the limits of online community, and implicit recognition that f2f community and physical proximity are at least as important?

Information technology annoynance

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Friday afternoon a fierce storm tore through the region. It knocked out power and phone lines in a good sized area as close as a mile from home. When I got home my wife reported that our Internet access was down. I guessed it was storm related and ignored it. We went out for dinner. When we got back I unplugged the cable modem and plugged it in again. Still no access. This is the first time in almost two years of using this service that this has been a problem. So I assumed, even though the TV signal came through the cable just fine, that the problem might be at the other end with ISP's servers.
In the morning I stuck my PDA stylus tip into the little reset button on the back of the modem. Eureka!
Then I went grocery shopping. When I got home she informed that it was out again. So I called the
Cox cable help number. I punched buttons through the menu, entered numbers for my account, and then got a cheery canned voice telling me, “I'm looking up your account. This will only take a moment.” This varied eventually to “I'm looking something up here;” it sounded impatient to me despite the same cheery voice. Yet I was the one who was in phone menu limbo listening to an increasingly suspicious promise from a computer generated voice in between being subjected to annoying music.
When the voice said “I found your account!” I expected to talk to a human. Nope, more cheeriness, walking me through various diagnostic tests, starting with the really really basic stuff necessary for someone not sure of how to turn on their computer. After 25 minutes or so we got to the point where I disconnected the IN cable from the TV/Internet splitter and hooked it directly to the modem and, lo and behold, everything worked! Cheery voice assured my that I had a failed splitter. So off to Radio Shack for a new one. Installed that and–no access!
I was determined not to have to fight my way through the Cox help menus again. So later in the day, off to Staples for a coaxial cable to replace the cable between the splitter and the modem, the only remaining untested variable I could identify. Got home and access was back! Did the existing coaxial feel threatened by the new cable and resumed operation out of self-preservation?
This afternoon I was merrily working on a hotel reservation when access again disappeared. So several hours ago I installed the new coaxial and so far no more problems. Time will tell.
Information technology is wonderful–when it works!